Welcome to Alfred.
Alfred is a simple to lose help ticket bot that allows easy communication between support personnel and customers
Why Slack?
Slack is a team collaboration platform that brings multiple integrations and applications into one place. So why add a separate application when you can just keep using slack the way you do?
Slack + Alfred
Alfred makes a channel for each ticket created. Support personel can respond to the ticket by mentioning the bot's name, @alfred, which will send an email notification to the customer. The customer never has to log in to slack, their communication is done from an external webpage. This allows support personel to discuss the given ticket without including the customer, to allow for easy issue resolution.
Other Integrations
Due to the bot's channel-oriented nature, team admins can add additional integrations to the ticket's channel, allowing for an even more seamless development process.
Authors and Contributors
Authors: @skiracerdude, @robertriachi, @camstu15 and @GabrielAlacchi